PurrfectShear

Refund Policy – PurrfectShear Pet Grooming At PurrfectShear, we are dedicated to providing the highest quality grooming services to keep your pets looking and feeling their best. We value your trust and strive to ensure every grooming session meets your expectations. Satisfaction Guarantee Your satisfaction and your pet’s comfort are our top priorities. If you are not fully satisfied with the grooming service provided, please contact us within 24 hours of your appointment so we can address your concerns promptly. Eligibility for Refund or Re-Grooming Refunds or complimentary re-grooming may be considered if: The grooming service did not meet the agreed specifications. There were clear mistakes or oversights during the grooming process. Your pet experienced discomfort or distress directly caused by our grooming. How to Request a Refund or Re-Grooming To request a refund or a complimentary re-groom: Contact our customer support team at [email protected] or call us within 24 hours of your appointment. Provide your appointment details and a description of the issue. Photos of the grooming results or any related concerns can help us evaluate your request more efficiently. Conditions Where Refunds Are Not Provided Requests made after 24 hours from the grooming appointment. Changes in your pet’s condition or behavior unrelated to our grooming service. Damage or issues resulting from pre-existing health conditions or allergies. Dissatisfaction based on personal preferences or style choices. Refund Processing Approved refunds will be issued back to the original payment method within 7 business days after evaluation. We reserve the right to assess each claim fairly to ensure the best outcome for both you and your pet.